Refund Policy

At Evtoan Technologies, we are dedicated to providing high-quality services and customer satisfaction. We understand that there may be times when a refund is requested. This Refund Policy outlines the terms under which refunds may be issued for our services.

1. General Policy

• Due to the nature of our customized solutions and digital services, refunds are typically not available once the project has commenced or services have been delivered.
• Refund eligibility is determined on a case-by-case basis, depending on the specific service, project stage, and reason for the refund request.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• Non-Delivery of Services: If we are unable to deliver the agreed-upon services due to circumstances within our control, a partial or full refund may be issued.
• Duplicate Payments: In the event of duplicate payments for the same service, we will promptly issue a refund for the extra charge.
• Cancellation Before Project Commencement: If a project is canceled by the client before work has commenced, a full or partial refund may be issued based on the time and resources allocated for project initiation.

3. Refund Exclusions

Refunds are generally not available in the following situations:

• Project Completion: Once a project is completed and delivered as per the approved agreement or specifications, no refunds will be issued.
• Change of Mind: Refunds are not provided if the client changes their mind after the project has commenced or upon delivery.
• Client Delays: If delays in project completion are caused by the client’s lack of response, approval, or delay in providing necessary materials, refunds will not be issued.
• Partial Deliverables: If a project has been partially delivered or the client has approved intermediate deliverables, a refund may not be available for completed work.

4. Service Fees and Non-Refundable Charges

Certain service fees, administrative fees, and third-party costs may be non-refundable. Any non-refundable charges will be clearly outlined in the service agreement.

5. Refund Process

• Request Submission: Clients may submit refund requests by contacting us via email at support@evtoan.com. The request should include details about the service, reason for the refund request, and any supporting documentation.
• Review and Response: We will review each request and respond within 10 business days. Clients will be informed of the approval or denial of the refund request and any applicable terms.
• Refund Method: Approved refunds will be issued to the original payment method unless otherwise specified. Refund processing times may vary depending on the payment provider.

6. Modifications to Refund Policy

Evtoan Technologies reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. We encourage you to review this policy periodically for any updates.

7. Contact Us

For any questions regarding our Refund Policy or to request a refund, please contact us:

Evtoan Technologies
Email: info@evtoan.com
Phone: +256784-242638 / +250793-905400
Address: Kampala - Uganda

Thank you for choosing Evtoan Technologies. We are committed to ensuring that our clients have a satisfactory experience and are happy to address any questions or concerns you may have.